Orders & Payments

Gift Card & E-Vouchers

• How do I check my balance?
• How do I redeem an E-Gift Card?
• How long does it take to get my E-gift card?
• How do I redeem a Physical Gift Card?
• Can I use my gift card purchased in Australia in New Zealand?
• What do I do if I have lost my gift card?

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Orders

• I placed an order, but I didn’t get a confirmation email?
• Can I modify or cancel my online order?
• I have received my order, but an item is missing, what do I do?

Payments

• What forms of payment do you accept?
• My PayPal transaction is still pending?
• My AfterPay payment was declined. What should I do?
• I think I may have been charged incorrectly?
• Do you accept phone orders?

Pre-Order

• Am I able to pre-order an item?
• How do I place a Pre-order?
• Can I change or cancel my pre-order?
• Can I change the address for my pre-order?
• When will my Click & Collect Pre-order be ready for pick up?
• Which stores offer Click & Collect Pre-order?