We’re truly sorry to hear that a piece was damaged or missing from your new LEGO® set.
LEGO® strives to ensure that every set is complete and in perfect condition, and they take any issues very seriously. Rest assured, they can assist by sending you the missing parts!
For any damaged or missing bricks, please reach out to LEGO® directly:
LEGO® Customer Service
Email: Contact Us - Customer Service AU
Phone: 1800 943 595 (Available 24 hours, Monday to Friday)